When it comes to shipping and returns, The Threshold Shop is committed to providing a seamless and hassle-free experience for our customers. We understand the importance of receiving your order in a timely manner and ensuring your satisfaction with your purchase. Read on to learn more about our shipping and return policies.
Shipping
At The Threshold Shop, we offer fast and reliable shipping options to ensure that your order arrives promptly and in perfect condition. We partner with trusted shipping carriers to deliver your thresholds safely to your doorstep.
Our shipping rates are calculated based on the weight and dimensions of your order, as well as the destination address. During the checkout process, you will be able to view the available shipping options and select the one that best suits your needs.
Once your order has been placed, our team will carefully package your thresholds to protect them during transit. You will receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your delivery.
Please note that shipping times may vary depending on your location. We strive to process and ship all orders within 1-2 business days, but delivery times may be longer for remote or international destinations.
Returns
While we take pride in the quality of our Marble thresholds, we understand that there may be instances where you need to return or exchange your purchase. Our goal is to ensure your complete satisfaction, and we have a straightforward return policy in place to facilitate this process.
If you are not satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund or exchange. To initiate a return, please contact our customer service team with your order details, and they will guide you through the process.
Returned thresholds must be in their original condition and packaging, and you will be responsible for the return shipping costs. Once we receive the returned items, we will inspect them to ensure they meet our return policy criteria. Upon approval, we will process your refund or exchange promptly.
Please note that custom-made thresholds or items that have been installed are not eligible for return or exchange, as they are considered final sale.
If you receive a damaged or defective threshold, please contact us immediately, and we will arrange for a replacement or refund.
For any further questions or assistance regarding shipping and returns, please don't hesitate to reach out to our customer service team. We are here to help and ensure your shopping experience with The Threshold Shop is nothing short of exceptional.